Refund & Cancellation Policy

1. General principle

EduSankalp offers digital educational content, including live classes, recorded lectures, PDF notes, daily practice problems and tests. Once a batch is accessed, the value of the content is considered delivered. Refunds are therefore limited and granted only in the situations described below.

2. Refund eligibility window

• You may request a full refund within 7 days of the batch start date or the date of payment, whichever is later, provided you have not accessed more than one paid chapter or live class.
• Between 8 and 14 days from the batch start date or payment date, a partial refund of up to 50% may be considered if no more than two paid chapters or live classes have been accessed.
• No refund is available after 14 days, or if you have accessed more than two paid chapters or live classes, whichever occurs first.

3. Non-refundable cases

Refunds will not be granted in the following situations:

• Free demo or preview content has been watched.
• The student has downloaded batch notes, DPPs, test papers, or other downloadable material.
• A test, quiz or mock exam has been attempted after enrollment.
• The refund request is due to a change of mind after meaningful content has been consumed.
• Fees paid through third-party instalment or EMI partners may be subject to the partner's own cancellation terms; EduSankalp can only refund the amount received by us.

4. Service failures

If EduSankalp permanently discontinues a batch before it starts, or is unable to deliver the purchased batch for a continuous period of more than 14 days due to a fault on our side, you may choose between a pro-rata refund or a free transfer to an equivalent batch. This does not apply to scheduled breaks, public holidays, or short-term technical issues.

5. How to request a refund

To request a refund or cancellation, send an email or WhatsApp message to our admissions team with your registered name, email address, phone number, batch name, and reason for the request. We will review the usage on your account and respond within 7 business days. Approved refunds are typically processed back to the original payment method within 10 to 14 business days, depending on the payment provider.

6. Batch transfer and pause

Instead of a refund, you may request a one-time transfer to a different batch of the same or lower fee within the same exam category, subject to seat availability. You may also pause access for up to 30 days for medical or academic reasons by submitting a request with supporting details. Transfers and pauses are not available for instalment plans that are already in default.

7. Cancellation by us

We reserve the right to cancel access to a batch if a student violates our platform rules, shares login credentials, records or redistributes content, or engages in behaviour that disrupts classes. In such cases, no refund will be issued.

8. Changes to this policy

This refund policy may be updated from time to time. The version in effect at the time of your payment applies to your enrollment. We will post updates on this page with a new "last updated" date.

9. Contact

For refund or cancellation requests, please contact us:

• Email: counsellor@edusankalp.in
• WhatsApp: +91 84316 07939
• Phone: +91 84316 07939